Question 1

Why is the sound gone again after every reload?

Accepted Answer

This is a protection rule in the browser, not a setting from us: sound is only allowed once someone has touched the page. That is why a dark message appears when the page loads, and you tap it once. As long as you then only move between the dashboard pages, the sound stays on. Only a real reload switches it off again.

Question 2

The tablet rings differently than the PC

Accepted Answer

The sound settings sit in each browser, not in the restaurant. So you have to set them on every device separately. Settings → Advanced features → Notifications There you set “Notification sound” (new orders), “Waiter call sound” and the volume separately. You can choose Piece of Cake, Relax, Magic, So Proud, Smile and Emergence. Magic is preset for orders and Piece of Cake for the waiter call. If you clear your browser data, the settings go back to default.

Question 3

Nothing beeps in the kitchen although orders are coming in

Accepted Answer

The same browser rule applies on the kitchen tablet. Tap once on the message “Tap here to enable notifications”. The difference to the dashboard: the kitchen display only remembers this while the tab stays open. If the tab is closed or the device is restarted, you have to tap once again.

Question 4

Drinks and food come out on the same receipt

Accepted Answer

The printer is set on the category, not on the item. Go through every category once: Menu → Category → Edit In the “Printer” field you choose “Automatic (all printers)”, “Do not print” or one specific printer. So drinks go to the bar printer and pizza to the kitchen, for example. Tip: for each printer you can switch on “Hide prices” with the gear icon. That usually makes sense for the kitchen receipt.

Question 5

Can I reprint a receipt by hand?

Accepted Answer

Yes, and during service that is often the fastest way. Orders → open the order → footer → “Print receipt” There you choose the printer. The printer list also has a test print button, so you can check whether a printer answers at all.

Question 6

The kitchen display shows no orders at all any more

Accepted Answer

First reload the page. Most of the time it was a short network drop. If it stays empty, check in the header whether the restaurant name and the cook name are still there. If not, enter the PIN again at /staff/login. To cross-check, look at Orders in the dashboard: only orders with the status Confirmed, Preparing and Ready reach the kitchen display at all. If there is something in the dashboard and nothing on the display, it is the login, never the order.

Question 7

The kitchen tablet goes dark and the cook misses orders

Accepted Answer

In the device settings of the tablet, set the screen timeout to “Never” (Android: Display → Screen timeout; iPad: Display & Brightness → Auto-Lock). Leave the tablet on the charger. Many devices still lock when they run on battery. It runs most reliably if you put the kitchen display on the home screen as an app with “Add to Home Screen”. Then it starts in full screen.

Question 8

The “Ready” column fills up and never empties

Accepted Answer

That is on purpose: the column is the handover to the service staff, and the cook is not meant to empty it. Someone has to set the order to “Served”, either in the waiter app at /staff/waiter in the “Serve” tab, or in the dashboard under Orders. Oriido closes leftover orders automatically as soon as your restaurant opens again after a closing day. For that your opening hours have to be up to date.

Question 9

A dish has sold out. How do I take it off for a while?

Accepted Answer

Do not delete it, set it to unavailable. Menu → Category → switch in the item row You see the confirmation “Item sold out”, and the item disappears from the guest menu. In the evening you switch it back on. Anyone who scans after that sees it right away. A guest who already has the menu open sees it only after a reload.

Question 10

I changed a price. Do I have to clear a cache?

Accepted Answer

No. The guest menu is loaded fresh every time it is opened, there is no cache button and none is needed. Saving is enough, the next scan shows the new price. Two limits: a guest who already has the menu open sees the old price until a reload, and orders that are already running keep the price from the moment they were placed.

Question 11

We are overloaded. How do I switch ordering off for a while?

Accepted Answer

Settings → General → Orders → “Disable ordering” Switch it on, then two fields appear: a message for your guests and the option to still show the “Call waiter” button. You must save. Without saving nothing happens. The menu stays visible, only ordering is blocked. If you leave the text field empty, it says “Ordering is currently disabled” automatically.

Question 12

My cook has forgotten his PIN

Accepted Answer

In the left navigation go to Crew and open the three-dot menu in the row of that staff member. If it says “Resend”, choose that. A new PIN is created and shown straight away. If that entry is missing, the staff member is already active. Then use “Remove” and add them again with “Invite”. The new PIN is shown only once, so write it down right away.

Question 13

The invite link says it has expired

Accepted Answer

Always use the last email you sent. Older links stop working as soon as you invite again. A common trip-up: the staff member opens the link in the browser inside WhatsApp or Instagram. The link has to be opened in Chrome on Android and in Safari on the iPhone. The page says so itself.

Question 14

“Please try again in 15 minutes”

Accepted Answer

This is the protection against trying PINs over and over. Only waiting helps. So that it does not get that far: when you invite someone you can switch off “PIN login required”. Then the cook logs in with his saved link and cannot mistype.

Question 15

Payments work, but nothing arrives in my bank account

Accepted Answer

This almost always points to an incomplete Stripe setup. Settings → Payments → Stripe Connect All three indicators there must have a green tick: Payments, Payouts and Verified. If one is missing, click “Continue setup” and go through the whole Stripe process (ID, business details, IBAN). Only after that do new payments go straight to your bank account. For payments from before that, please get in touch with us. We have to transfer those by hand.

Question 16

A guest has paid, but the order is missing on my side

Accepted Answer

First reload the Orders page. Most of the time it arrives a few seconds later. If it is still not there after a few minutes: take the order by hand so that service keeps running, and never let the guest pay a second time . Then get in touch with us with the time, the table number and the amount. We can only repair the link on the server.

Question 17

A guest has paid twice. How do I refund?

Accepted Answer

Orders → open the order → “Request refund” The button only appears for orders that were paid online. After you confirm, you see one of two messages: “Refund completed successfully via Stripe” means the money is on its way. “Refund request has been sent” means we do it by hand. For cash or card at the till the button is called “Cancel payment”. That only resets the status, and you give the money back at the till.

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No sound for new orders

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